Remote Patient Care & Benefits Navigator

Valeris, Inc.; Frankfort (KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) match

Paid time off

Holidays

Life insurance

Disability coverage

Telehealth

EAP

Job summary

Valeris is seeking a Care Coordinator to own patient cases from initiation to closure, including benefit investigations and prior authorizations, while assisting patients and prescribers via email and phone using our Lynk system.

You will triage inquiries, coordinate resources, and document all activities per SOPs. The role requires attention to detail, professional communication, and a patient-centered approach, with remote eligibility as needed.

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience.
• 8.5-hour shift between 8 am to 9 pm, Monday to Friday.
• Bi-lingual Spanish and English a plus.
• Healthcare/customer service experience preferred but not required.
• Ability to work remote eligibility criteria as needed.

Responsibilities

• Owns patient cases from initiation to closure, including benefit investigations and prior authorizations.
• Assist patients and stakeholders via email and calls using Lynk technology.
• Manage inbound/outbound calls and triage to resources.
• Coordinate shipments through patient assistance program and bridge programs.
• Document all activities in Lynk per SOPs and maintain data quality.

Skills

Detail oriented

Telephone etiquette

Multitasking

Communication

Customer service

Problem-solving

Team collaboration

Bilingual Spanish/English

Education

Bachelor’s degree preferred

Tools

Lynk system

Job description

Valeris is seeking a Care Coordinator to own patient cases from initiation to closure, including benefit investigations and prior authorizations, while assisting patients and prescribers via email and phone using our Lynk system.

You will triage inquiries, coordinate resources, and document all activities per SOPs. The role requires attention to detail, professional communication, and a patient-centered approach, with remote eligibility as needed.