Remote Care Coordination Specialist - Government Programs

hcsc; National (WA); Remote; USD 24,000 - 39,000; Full time

Job summary

Health Care Service Corporation is hiring for an Administrative Care Management Support role. You will help with member outreach, scheduling, and responding to inquiries, while supporting educational and quality campaigns and data entry tasks.

The position may be performed remotely from anywhere in the continental United States (excluding CA, NY, AK, HI). Strong customer service and communication skills are essential.

Qualifications

• High school diploma or GED required.
• Some college and experience with communication systems (Fax/Email/Phone).
• Experience with managed care or healthcare systems preferred.
• Experience coordinating member needs and assisting members.
• Basic medical terminology knowledge.
• Familiarity with clinical systems (claims, enrollment, documentation).
• Proficiency in Microsoft Office and strong customer service skills.
• Strong verbal and written communication with internal/external stakeholders.

Responsibilities

• Support administrative care management duties and member outreach.
• Assist in scheduling care manager and member appointments.
• Respond to member inquiries and perform data entry/research.
• Support educational and quality campaigns and non-clinical member needs.
• Coordinate with providers and track member-related activities.

Skills

Customer service

Verbal communication

Written communication

PC proficiency

Medical terminology

Clinical systems knowledge

Member outreach

Education

High school diploma or GED

College coursework in medical field

Tools

Microsoft Office

Job description

Health Care Service Corporation is hiring for an Administrative Care Management Support role. You will help with member outreach, scheduling, and responding to inquiries, while supporting educational and quality campaigns and data entry tasks.

The position may be performed remotely from anywhere in the continental United States (excluding CA, NY, AK, HI). Strong customer service and communication skills are essential.