Remote Care Coordination Specialist

FLOAT HEALTH; Eugene (OR); Remote; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

401k matching

Unlimited PTO with minimum days

Paid parental leave

Home office setup

Phone & internet stipend

Annual Learning Stipend

HSA & FSA

Voluntary Life, Accident, Hospital, &

Job summary

Float Health is seeking a Recurring Care Specialist to coordinate nursing care with pharmacies, nurses, and patients from a remote US base. You’ll manage scheduling, tickets, and calls with empathy while maintaining high service standards.

You’ll contribute to scalable operations by sharing feedback with operations, product, and engineering. A strong healthcare touch and a learner mindset help you grow with a Series A startup.

Qualifications

• 1+ years of experience with medical scheduling
• Excellent critical thinking and problem-solving abilities
• Highly organized and capable of managing competing priorities with strong time management
• Exceptional customer service and communication skills—able to explain complex or sensitive information clearly and empathetically
• Comfortable working both independently and as part of a team in a dynamic, evolving environment
• Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools
• A mindset geared toward continuous improvement and operational efficiency
• Prior experience in healthcare or familiarity with medical terminology is strongly preferred

Responsibilities

• Use Float Health’s proprietary technology and third-party platforms to schedule nursing visits for patients
• Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses
• Schedule and confirm 10–30 patient visits per shift with accuracy and empathy
• Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details
• Ensure all necessary documentation is collected and uploaded for scheduled visits
• Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail
• Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations
• Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability
• Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners

Skills

Medical scheduling

Critical thinking

Organized

Customer service

Independent & team player

Tech-savvy

Process improvement

Healthcare experience

Job description

Float Health is seeking a Recurring Care Specialist to coordinate nursing care with pharmacies, nurses, and patients from a remote US base. You’ll manage scheduling, tickets, and calls with empathy while maintaining high service standards.

You’ll contribute to scalable operations by sharing feedback with operations, product, and engineering. A strong healthcare touch and a learner mindset help you grow with a Series A startup.