Remote Care Coordination & Scheduling Specialist

Carolinas Medical Center; North Carolina; Remote; USD 29,000 - 43,000; Full time

Job summary

Advocate Health in North Carolina is seeking a Referral Coordination specialist to manage patient referrals, coordinate with referring and receiving practices, and obtain required authorizations.

This full-time, 40-hour per week role offers remote work options and a pay range of $20.80 to $31.20 per hour, with benefits and opportunities within Advocate Health.

You will review insurance coverage, schedule procedures, and ensure no care gaps, applying a strong customer-service mindset.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Understanding of Insurance coverage and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Insurance coverage understanding

Customer service experience

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health in North Carolina is seeking a Referral Coordination specialist to manage patient referrals, coordinate with referring and receiving practices, and obtain required authorizations.

This full-time, 40-hour per week role offers remote work options and a pay range of $20.80 to $31.20 per hour, with benefits and opportunities within Advocate Health.

You will review insurance coverage, schedule procedures, and ensure no care gaps, applying a strong customer-service mindset.