Remote Care Coordination & Scheduling Specialist

Hugh Chatham Health, Inc.; Davidson (NC); Remote; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits (medical,

Flexible Spending Accounts

Family benefits (adoption assistance,

Defined contribution retirement plans

Educational Assistance Program

Job summary

Advocate Health is seeking a Referral Coordinator to manage patient referrals, obtain authorizations, and coordinate with internal and external providers. The role involves educating patients on insurance coverage and guiding them to appropriate providers within their plans.

The position supports a standard M-F 8a-5p schedule with remote work options, offering competitive benefits and onboarding training. An eye for detail and strong customer service skills are essential.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health is seeking a Referral Coordinator to manage patient referrals, obtain authorizations, and coordinate with internal and external providers. The role involves educating patients on insurance coverage and guiding them to appropriate providers within their plans.

The position supports a standard M-F 8a-5p schedule with remote work options, offering competitive benefits and onboarding training. An eye for detail and strong customer service skills are essential.