Care Coordination & Referral Scheduler

Hugh Chatham Health, Inc.; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Job summary

Advocate Health in Charlotte, North Carolina is seeking a Referral Coordination professional to manage patient referrals, coordinate with practices, obtain authorizations, and educate patients on insurance coverage. The role emphasizes timely scheduling and preventing care gaps in a fast-paced office environment.

Candidate should have a High School Diploma or GED, computer experience, and customer service background. Bilingual Spanish preferred but not required, based on position needs.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Knowledge of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Computer experience

Insurance knowledge

Medical records software

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health in Charlotte, North Carolina is seeking a Referral Coordination professional to manage patient referrals, coordinate with practices, obtain authorizations, and educate patients on insurance coverage. The role emphasizes timely scheduling and preventing care gaps in a fast-paced office environment.

Candidate should have a High School Diploma or GED, computer experience, and customer service background. Bilingual Spanish preferred but not required, based on position needs.