Remote Care Coach: Wellness & Patient Support

Humana Inc; Honolulu (HI); Remote; USD 54,000 - 73,000; Full time

Job summary

Humana Inc. is hiring a Telephonic Care Coach to support members’ wellness by coordinating services and resources. The role reports to the Manager, Care Management and requires adapting to evolving schedules while maintaining a high standard of care.

The position emphasizes patient progress tracking via assessments and conversations, with strong communication skills and a passion for improving consumer experiences. Remote work is possible with potential occasional travel.

Qualifications

• 2 or more years of related experience.
• Proficiency with the following Microsoft Office Programs: Outlook, Word, Excel, SharePoint and Teams.
• Ability to use a variety of electronic information applications/software programs.
• Exceptional verbal/written communication and interpersonal skills.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
• Bachelor's degree in health and human services field.
• Prior experience with Medicare & Medicaid recipients.
• Previous experience with electronic case notes documentation and documenting in multiple computer applications/systems.
• Experience with health promotion, coaching and wellness.
• Knowledge of community health and social service agencies and additional community resources.

Responsibilities

• Employ a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services & resources.
• Identify and resolve barriers that hinder effective care.
• Ensure patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, and conversations with member.
• Understand own work area professional concepts/standards, regulations, strategies and operating standards.
• Make decisions regarding own work approach/priorities, and follows direction.
• Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Education

Bachelor's degree in health and human services field

Job description

Humana Inc. is hiring a Telephonic Care Coach to support members’ wellness by coordinating services and resources. The role reports to the Manager, Care Management and requires adapting to evolving schedules while maintaining a high standard of care.

The position emphasizes patient progress tracking via assessments and conversations, with strong communication skills and a passion for improving consumer experiences. Remote work is possible with potential occasional travel.