Remote Care Coach: Wellness & Member Support

Humana Inc; Boise (ID); On-site; USD 54,000 - 73,000; Full time

Job summary

Humana Inc. is seeking a Telephonic Care Coach to support members toward optimal wellness from a remote setting. The role reports to the Manager, Care Management and requires coordinating services, identifying barriers, and monitoring progress toward outcomes.

Required are 2+ years of related experience and proficiency with Microsoft Office and multiple information systems. The position supports home health clients under CenterWell Home Health, with travel for training as needed.

Qualifications

• 2+ years of related experience.
• Proficiency with Outlook, Word, Excel, SharePoint and Teams.
• Strong verbal and written communication and interpersonal skills.
• Passionate about improving consumer experiences.

Responsibilities

• Coordinate services and resources to support a member's wellness.
• Identify and resolve barriers to care.
• Monitor patient progress using assessments, data, and conversations.
• Understand work area standards, regulations, and operating standards.
• Make decisions on priorities and follow directions.
• Work is guided by precedent and documented procedures/regulations.

Skills

Communication skills

Microsoft Office

Electronic information systems

Verbal/written communication

Customer service

Education

Bachelor's degree in health and human services

Tools

SharePoint

Teams

Outlook

Job description

Humana Inc. is seeking a Telephonic Care Coach to support members toward optimal wellness from a remote setting. The role reports to the Manager, Care Management and requires coordinating services, identifying barriers, and monitoring progress toward outcomes.

Required are 2+ years of related experience and proficiency with Microsoft Office and multiple information systems. The position supports home health clients under CenterWell Home Health, with travel for training as needed.