Remote Care Coach: Wellness & Care Coordination

Humana; New Jersey; Remote; USD 54,000 - 73,000; Full time

Job summary

Humana is seeking a Care Coach to evaluate member needs and guide them toward resources, coordinating care plans and ensuring compliance. This remote role includes training and structured hours with a focus on improving outcomes for members with chronic conditions.

The ideal candidate holds an associate degree, at least 2 years in direct adult patient care, strong communication skills, and comfort with EMR systems and multiple software platforms.

Qualifications

• Associate degree required.
• Minimum 2 years of direct adult patient care experience.
• Experience interacting with members of the healthcare team.
• Strong computer proficiency and ability to navigate electronic medical records.
• Exceptional communication and interpersonal skills.

Responsibilities

• Conduct telephonic outreach to members with chronic conditions and barriers.
• Assess member needs and develop individualized care plans.
• Coordinate services and connect members to clinical, community, and multidisciplinary resources.
• Identify and resolve barriers to care and independence.
• Monitor progress and adjust care strategies to improve health outcomes.
• Maintain adherence to compliance in a regulated program.
• Navigate multiple computer systems while engaging members in a fast-paced environment.

Skills

Healthcare experience

EMR proficiency

Communication skills

Team collaboration

Education

Associate degree

Bachelor's degree in Allied Health Science

Job description

Humana is seeking a Care Coach to evaluate member needs and guide them toward resources, coordinating care plans and ensuring compliance. This remote role includes training and structured hours with a focus on improving outcomes for members with chronic conditions.

The ideal candidate holds an associate degree, at least 2 years in direct adult patient care, strong communication skills, and comfort with EMR systems and multiple software platforms.