Remote Care Coach - Wellness & Care Coordination

Humana; Kentucky; Remote; USD 54,000 - 73,000; Full time

Job summary

Humana is seeking a Care Coach to remotely support members with chronic conditions, guiding them toward appropriate clinical and community resources. The role emphasizes outreach, data-informed assessments, and individualized care plans within a regulated environment.

Ideal candidates have a minimum of two years in direct adult patient care, strong EMR skills, and exceptional communication. Training and ongoing development are provided to ensure quality, compliant care delivery.

Qualifications

• Associate degree required.
• Minimum 2 years of direct adult patient care experience.
• Experience interacting with healthcare team.
• Proficient with electronic medical records (EMR).
• Excellent communication and interpersonal skills.

Responsibilities

• Conduct telephonic outreach to members with chronic conditions and barriers.
• Assess needs and develop individualized care plans.
• Coordinate services and connect members to clinical, community, and multidisciplinary resources.
• Identify and resolve barriers to care and independence.
• Monitor progress and adjust care strategies as needed.

Skills

Communication skills

Computer proficiency

Customer service

Education

Associate degree

Bachelor's degree (Allied Health)

Tools

EMR systems

Job description

Humana is seeking a Care Coach to remotely support members with chronic conditions, guiding them toward appropriate clinical and community resources. The role emphasizes outreach, data-informed assessments, and individualized care plans within a regulated environment.

Ideal candidates have a minimum of two years in direct adult patient care, strong EMR skills, and exceptional communication. Training and ongoing development are provided to ensure quality, compliant care delivery.