Remote Care Coach: Wellness & Care Coordination

Humana; Nebraska; Remote; USD 54,000 - 73,000; Full time

Job summary

Humana is seeking a Care Coach to evaluate member needs and guide access to clinical and community resources, with a focus on chronic conditions and barriers to care.

The role emphasizes data-informed assessments, care plan development, and coordination across healthcare teams while maintaining compliance within a highly regulated environment. Remote work is supported, with training and occasional travel as needed.

Qualifications

• Associate degree in any field is required.
• 2+ years of direct adult patient care experience.
• Experience interacting with healthcare teams.
• Strong computer proficiency with EMR systems.
• Exceptional communication and interpersonal skills.

Responsibilities

• Conduct telephonic outreach to members with chronic conditions and barriers.
• Assess member needs and develop individualized care plans.
• Coordinate services and connect members to clinical and community resources.
• Identify and resolve barriers to effective care.
• Monitor progress and adjust care strategies as needed.
• Maintain compliance within a regulated program.
• Navigate multiple computer systems while engaging members.

Education

Associate degree in any course

Bachelor's degree in Allied Health Science

Tools

EMR software

Job description

Humana is seeking a Care Coach to evaluate member needs and guide access to clinical and community resources, with a focus on chronic conditions and barriers to care.

The role emphasizes data-informed assessments, care plan development, and coordination across healthcare teams while maintaining compliance within a highly regulated environment. Remote work is supported, with training and occasional travel as needed.