Remote Care Coach & Field Service Coordinator

Humana; Indiana; Remote; USD 54,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Dental and vision benefits

Job summary

Humana is seeking a Field Service Coordinator (Care Coach 1) in Indiana to assess member needs and guide families toward appropriate resources for optimal wellness. You will conduct LTSS assessments and develop care plans with the care team.

You will contact members by phone or in person, support Medicaid eligibility, and coordinate with medical directors to ensure cohesive service delivery. This remote role requires a quiet home workspace and occasional travel to Humana offices for training.

Qualifications

• Bachelor's degree in health and human services field.
• 2+ years of related experience.
• Proficient in Word and Excel; strong communication skills.

Responsibilities

• Administer LTSS assessments using person-centered thinking.
• Contact members by phone or in-person to set goals and plan care.
• Develop and modify service plans with care team participation.
• Guide members through LTSS navigation and community resources.
• Help access broad services, regardless of funding sources.
• Assist with Medicaid eligibility processes.
• Collaborate with Medical Director, Geriatrician, or Care Coordinator.

Skills

Communication skills

Interpersonal skills

Attention to detail

Education

Bachelor's degree in health and human services field

Tools

Microsoft Word

Microsoft Excel

Electronic information systems

Job description

Humana is seeking a Field Service Coordinator (Care Coach 1) in Indiana to assess member needs and guide families toward appropriate resources for optimal wellness. You will conduct LTSS assessments and develop care plans with the care team.

You will contact members by phone or in person, support Medicaid eligibility, and coordinate with medical directors to ensure cohesive service delivery. This remote role requires a quiet home workspace and occasional travel to Humana offices for training.