Field Service Coordinator

Humana Inc; Northern (KY); Hybrid; USD 54,000 - 73,000; Full time

Job summary

Humana Inc. is seeking a Field Service Coordinator (Care Coach 1) to assess member needs and guide them to LTSS resources, working remotely in Indiana. You will meet members, develop plans of care, and coordinate with care teams to promote wellbeing and outcomes.

The role emphasizes person-centered planning, Medicaid eligibility support, and collaboration with Medical Directors, geriatricians, and coordinators to deliver holistic services. Travel to Humana offices may be required for training.

Qualifications

• Bachelor's degree in health and human services field.
• 2+ years of related experience.
• Knowledge of Microsoft Office Word and Excel.
• Exceptional verbal/written communication and interpersonal skills.
• This position must reside in one of Indiana's Cass, Fulton, Howard, Miami, Tipton, or Wabash counties.

Responsibilities

• Administer LTSS assessments and develop plans of care using person-centered thinking.
• Contact members to establish goals and prioritize resources, including LTSS providers.
• Develop and modify service plans with care team involvement (Informal caregiver coach, PCP, etc.).
• Support members through navigation of LTSS and related needs across services.
• Assist members in maintaining Medicaid eligibility and coordinating with resources.
• Collaborate with Medical Director/Geriatrician/Care Coordinator to ensure cohesive care.

Education

Bachelor's degree in health and human services field

Tools

Microsoft Office Suite

Job description

## Field Service CoordinatorApply: Remote Indiana: Full time: Posted Yesterday: R-430492# **Become a part of our caring community**The Field Service Coordinator (Care Coach 1) assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Service Coordinator work assignments are often straightforward and of moderate complexity.This role involves meeting members in their location, spending quality time assessing their needs and barriers and then connecting our members with quality services to promote their ultimate well-being and drive health outcomes.Responsibilities include:* Administer initial and ongoing long-term services and support (LTSS) related assessments through person-centered thinking approaches.* Contacts members both telephonically and/or in-person to establish goals and priorities, evaluate resources, develop plan of care and identify LTSS providers and community partnerships to provide a combination of services and supports that best meet the needs and goals of member and caregiver through person centered thinking approaches.* Development and continuous modification of Service Plan and involve applicable members of the care team in care planning (Informal caregiver coach, PCP, etc.)* Support members through navigation of their LTSS and related environmental and social needs Utilize available information pertaining to member to prevent the need for administration of duplicative assessments.* Focuses on supporting members and/or caregivers in accessing long term services and support, social, housing, educational and other services, regardless of funding sources to meet their needs.* Assisting members in maintaining Medicaid eligibility* Collaborate with Medical Director/Geriatrician/Care Coordinator as deemed necessary to ensure cohesive, holistic service delivery and support positive member outcomes.# **Use your skills to make an impact****Required Qualifications*** Bachelor's degree in health and human services field* 2 or more years of related experience* Knowledge of Microsoft Office Word and Excel* Exceptional verbal/written communication and interpersonal skills* This position requires you to reside in one of the following Indiana Counties: Cass, Fulton, Howard, Miami, Tipton, or Wabash **Preferred Qualifications** * Previous experience with electronic case notes documentation and experienced with documenting in multiple computer applications/systems* Experience with health promotion, coaching and wellness* Knowledge of community health and social service agencies and additional community resourcesWork at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.**Scheduled Weekly Hours**40**Pay Range**The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$53,700 - $72,600 per year