Remote Care Center Specialist (Evening Shift)

Modivcare; Saint Paul (MN); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) Retirement Savings Plan

Paid Time Off

Job summary

Modivcare is seeking a Care Center Representative for a fully remote role based in the United States. You will handle incoming emergency and non-emergency calls, document interactions, and provide empathetic support to members around the clock.

The position requires a High School Diploma or GED and 0–1 year in customer service. Shifts are 2nd shift with at least one weekend day; internet requirements and confidentiality are emphasized.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare.
• Willingness to work weekends and flexible hours as needed.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Exceptional customer service

Interpersonal skills

Oral and written communication

Empathy under pressure

Self-motivated

Typing 35 WPM

CRM familiarity

MS Office (Word/Excel/Outlook/PowerPt)

Education

High School Diploma or GED

Job description

Modivcare is seeking a Care Center Representative for a fully remote role based in the United States. You will handle incoming emergency and non-emergency calls, document interactions, and provide empathetic support to members around the clock.

The position requires a High School Diploma or GED and 0–1 year in customer service. Shifts are 2nd shift with at least one weekend day; internet requirements and confidentiality are emphasized.