Remote Care Center Specialist: Calm Dispatch & Support

Modivcare; Central City (NE); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Paid Time Off

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative for a fully remote position. The role involves handling calls, supporting members, and dispatching responses with care and empathy. Training and compliance testing are required.

The ideal candidate has 0–1 year in customer service, a HS diploma, and the ability to work weekends with flexible hours. Internet speeds of 50Mbps down and 25Mbps up are required.

Qualifications

• HS diploma or GED required.
• Experience in customer service preferred.
• Ability to work remotely with reliable internet.
• Willingness to work weekends and flexible hours.

Responsibilities

• Answer incoming emergency and non-emergency calls per protocol.
• Provide compassionate customer support using scripts and real responses.
• Monitor medical alerts and alarms with accurate, real-time logging.
• Verify and update customer information in the system.
• Troubleshoot alarm systems and report issues for maintenance.
• Maintain confidentiality of sensitive information.

Skills

Customer service

Oral communication

Written communication

Calm under pressure

Independent work

Typing 35 WPM

Education

High School Diploma or GED

Tools

CRM software

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote position. The role involves handling calls, supporting members, and dispatching responses with care and empathy. Training and compliance testing are required.

The ideal candidate has 0–1 year in customer service, a HS diploma, and the ability to work weekends with flexible hours. Internet speeds of 50Mbps down and 25Mbps up are required.