Remote Care Center Representative (3rd Shift)

Modivcare; Iowa Center (IA); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with P

Paid Time Off

Paid Parental Leave

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts, provide comfort and timely dispatch guidance from a fully remote location. You will support members with empathy, follow protocols, and document calls accurately while maintaining confidentiality.

Ideal candidates have 0–1 year in customer service, a high school diploma or GED, typing at least 35 WPM, and the ability to work weekends on 3rd shift.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Schedules: Willingness to work weekends, overtime, and flexible hours as needed.
• Remote Capability Requirements: Minimum internet speeds of 50Mbps download and 25Mbps upload required.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.

Skills

Typing 35 WPM

CRM software

Multi-screen navigation

Customer service

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts, provide comfort and timely dispatch guidance from a fully remote location. You will support members with empathy, follow protocols, and document calls accurately while maintaining confidentiality.

Ideal candidates have 0–1 year in customer service, a high school diploma or GED, typing at least 35 WPM, and the ability to work weekends on 3rd shift.