Remote Care Center Agent – Scheduling & Support

Independence Health System Inc.; Little Elm (TX); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Independence Health System Inc. is seeking a Care Center Agent to be the first point of contact for patients, handling information requests, scheduling appointments, and verifying insurance information.

The role emphasizes exceptional customer service to understand patient needs and coordinate referrals or authorizations as needed. This position offers a fully remote option after completing in-person training, with duties including data entry, reporting support, and maintaining accurate

Qualifications

• High School Diploma or equivalent
• Medical Terminology preferred
• Basic computer skills and typing 35 words per minute required
• One year experience in a switchboard, medical practice, or call center preferred

Responsibilities

• Schedules appointments for patients by phone following scheduling protocols.
• Maintains scheduling system ensuring records are accurate and up-to-date.
• Obtains referrals, authorizations, and demographic information; verifies insurance details.
• Communicates with supervisor about patient concerns or system issues.
• Performs other duties as assigned.

Skills

Typing 35 wpm

Customer service

Phone scheduling

Education

High School Diploma or equivalent

Medical Terminology (preferred)

Job description

Independence Health System Inc. is seeking a Care Center Agent to be the first point of contact for patients, handling information requests, scheduling appointments, and verifying insurance information.

The role emphasizes exceptional customer service to understand patient needs and coordinate referrals or authorizations as needed. This position offers a fully remote option after completing in-person training, with duties including data entry, reporting support, and maintaining accurate