Remote Patient Services Representative II: Scheduling & Care

Silvercross; United States; Remote; USD 35,000 - 52,000; Full time

Job summary

Silver Cross Hospital is seeking a Patient Services Representative II for a remote call center role. The position involves handling 100+ calls per day, scheduling appointments, and taking detailed messages following provider protocols.

Must understand insurance and referrals and communicate clearly with patients and staff. Qualified candidates will have call center/front desk experience, a high school diploma, and strong interpersonal and verbal communication skills.

Qualifications

• Call Center/Front Desk experience is preferred.
• In-depth knowledge of insurance is preferred.
• Excellent interpersonal skills and ability to build relationships with patients, physicians and staff.
• Excellent verbal communication and customer service skills.

Responsibilities

• Handle 100+ calls daily and schedule appointments per protocol.
• Take detailed messages and determine urgent vs routine matters.
• Understand insurance processes and referrals.

Skills

Call Center/Front Desk experience

Insurance knowledge

Interpersonal skills

Verbal communication

Multitasking

Education

High school diploma

Tools

Software applications

Job description

Silver Cross Hospital is seeking a Patient Services Representative II for a remote call center role. The position involves handling 100+ calls per day, scheduling appointments, and taking detailed messages following provider protocols.

Must understand insurance and referrals and communicate clearly with patients and staff. Qualified candidates will have call center/front desk experience, a high school diploma, and strong interpersonal and verbal communication skills.