Veteran Care Navigator — Remote Support

Sharecare; Dover (DE); Remote; USD 21,000 - 30,000; Full time

Job summary

Sharecare’s CareLinx unit is seeking a compassionate Care Advisor to support our Veteran programs. You will coordinate non‑medical in‑home respite and supportive care so Veterans can stay safely in their homes.

As a Care Advisor for VA programs, you will guide Veterans and families through caregiver search, interviews, and hire, ensuring hours and program requirements are met. You will provide ongoing support to promote continuity and satisfaction.

Qualifications

• High school diploma or equivalent required.
• Military experience is a plus but not required.
• Some college-level coursework preferred.
• At least one year of experience in a productivity based customer service role, or call center environment or a minimum of 2 years experience in a customer service environment.
• Previous healthcare experience preferred.

Responsibilities

• Guide members on the caregiver search journey through relationship building and exceptional communication in a call center environment.
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system
• Work collaboratively and professionally with other team members and teams within CareLinx
• Exhibit excellent verbal and written communication skills via phone, email, and text

Skills

Time management

Communication

Organization

Problem solving

Professional demeanor

Microsoft Office Suite

Confidentiality

Performance goals

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office Suite

Job description

Sharecare’s CareLinx unit is seeking a compassionate Care Advisor to support our Veteran programs. You will coordinate non‑medical in‑home respite and supportive care so Veterans can stay safely in their homes.

As a Care Advisor for VA programs, you will guide Veterans and families through caregiver search, interviews, and hire, ensuring hours and program requirements are met. You will provide ongoing support to promote continuity and satisfaction.