Remote Care Advisor: Family Care Matching & Support

Sharecare; Santa Fe (NM); Remote; USD 25,000 - 39,000; Full time

Job summary

Sharecare, in partnership with CareLinx, seeks a Care Advisor to guide families through caregiver search, interviews, and hiring, with ongoing support after placement. You will work remotely, building relationships with caregivers and families while ensuring satisfaction.

Maintain CareLinx’s EHR notes, collaborate with enrollment and care teams, and excel in a fast-paced, technology-forward environment. A high school diploma is required; healthcare exposure is a plus.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Customer service experience is required; healthcare exposure is a plus.
• Must maintain confidentiality and exercise good judgment.

Responsibilities

• Guide members through the caregiver search journey with strong communication.
• Coordinate with Enrollment Team to ensure seamless handoffs.
• Provide ongoing post-hire support to families and caregivers.
• Document all family and caregiver interactions in CareLinx’s EHR.
• Collaborate professionally with other teams within CareLinx.
• Demonstrate excellent verbal/written communication via phone, email, or text.
• Assist in inbound call center as needed.

Skills

Time management

Communication

Organization

Multitasking

Remote work

Proactive

Microsoft Office

Confidentiality

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office Suite

Job description

Sharecare, in partnership with CareLinx, seeks a Care Advisor to guide families through caregiver search, interviews, and hiring, with ongoing support after placement. You will work remotely, building relationships with caregivers and families while ensuring satisfaction.

Maintain CareLinx’s EHR notes, collaborate with enrollment and care teams, and excel in a fast-paced, technology-forward environment. A high school diploma is required; healthcare exposure is a plus.