Remote Card Support Specialist - Finance Shared Services

Remote Jobs; Charlotte (NC); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% remote

Job summary

Indotronix seeks a Card Support Specialist (Remote) to join its Finance Shared Services team on a 12-month contract. You will support corporate travel and procurement card programs, delivering excellent customer service to internal and external stakeholders.

Responsibilities include processing card applications, multi-channel support, and issue resolution using finance systems and case management tools. Collaboration with cross-functional teams is essential for service excellence.

Qualifications

• 1-2 years of customer service experience (call center, service desk, retail, banking, or similar).
• Proficiency with Microsoft 365 applications, Teams, Outlook, and Internet Explorer.
• Experience handling Dell or HP laptops and desktops.
• Exposure to corporate card programs, travel and expense, or shared service environments.
• Strong written and verbal communication skills; ability to explain complex information clearly.
• Familiarity with ServiceNow, PeopleSoft, and Concur systems.
• Basic networking knowledge: IP, DNS, DHCP, VPN client config.
• Ability to work independently, prioritize tasks and resolve issues proactively.

Responsibilities

• Process new card applications, modifications, and terminations within SLA.
• Provide multi-channel customer support (phone, chat, email) for card programs.
• Resolve routine and complex issues using knowledge bases and CASE management tools.
• Maintain accurate documentation and filing of records and notes.
• Collaborate with team and management to address complex questions.
• Support card delinquency management administrative processes.
• Partner with cross-functional teams for continuous improvement in card administration.

Skills

Customer service

Microsoft 365

Communication skills

Independent worker

Problem solving

Networking basics

Travel/expense knowledge

Remote work experience

Tools

ServiceNow

PeopleSoft

Concur

Dell/HP hardware

Job description

Indotronix seeks a Card Support Specialist (Remote) to join its Finance Shared Services team on a 12-month contract. You will support corporate travel and procurement card programs, delivering excellent customer service to internal and external stakeholders.

Responsibilities include processing card applications, multi-channel support, and issue resolution using finance systems and case management tools. Collaboration with cross-functional teams is essential for service excellence.