Card Support Specialist

Remote Jobs; Charlotte (NC); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% remote

Job summary

Indotronix seeks a Card Support Specialist (Remote) to join its Finance Shared Services team on a 12-month contract. You will support corporate travel and procurement card programs, delivering excellent customer service to internal and external stakeholders.

Responsibilities include processing card applications, multi-channel support, and issue resolution using finance systems and case management tools. Collaboration with cross-functional teams is essential for service excellence.

Qualifications

• 1-2 years of customer service experience (call center, service desk, retail, banking, or similar).
• Proficiency with Microsoft 365 applications, Teams, Outlook, and Internet Explorer.
• Experience handling Dell or HP laptops and desktops.
• Exposure to corporate card programs, travel and expense, or shared service environments.
• Strong written and verbal communication skills; ability to explain complex information clearly.
• Familiarity with ServiceNow, PeopleSoft, and Concur systems.
• Basic networking knowledge: IP, DNS, DHCP, VPN client config.
• Ability to work independently, prioritize tasks and resolve issues proactively.

Responsibilities

• Process new card applications, modifications, and terminations within SLA.
• Provide multi-channel customer support (phone, chat, email) for card programs.
• Resolve routine and complex issues using knowledge bases and CASE management tools.
• Maintain accurate documentation and filing of records and notes.
• Collaborate with team and management to address complex questions.
• Support card delinquency management administrative processes.
• Partner with cross-functional teams for continuous improvement in card administration.

Skills

Customer service

Microsoft 365

Communication skills

Independent worker

Problem solving

Networking basics

Travel/expense knowledge

Remote work experience

Tools

ServiceNow

PeopleSoft

Concur

Dell/HP hardware

Job description

Job Summary

Card Support Specialist (Remote) - Indotronix

About the Role

Join Indotronix as a Card Support Specialist and become an integral part of our Finance Shared Services team. In this fully remote, 12-month contract role, you will support corporate travel and procurement card programs while delivering exceptional customer service to internal and external stakeholders. This position offers a collaborative work environment with opportunities to build professional expertise in finance, customer service, and technical support.

Responsibilities

• Process new card applications, modifications, and terminations promptly, meeting service level agreements
• Deliver thorough, high-quality customer support via phone, chat, and email for card program inquiries
• Resolve routine and complex customer issues by utilizing knowledge bases, financial systems, and case management tools
• Maintain accurate documentation and electronic filing of records and case notes
• Collaborate with team members and management to address complex questions and ensure seamless service delivery
• Support administrative processes related to card delinquency management
• Partner with cross-functional teams to drive continuous improvement within card administration

Required Skills and Experience

• 1-2 years' customer service experience (call center, service desk, retail, banking, or similar)
• Proficiency with Microsoft 365 applications, Teams, Outlook, and Internet Explorer
• Experience handling Dell or HP laptops and desktops
• Exposure to corporate card programs, travel and expense, or shared service environments
• Strong written and verbal communication skills with the ability to clearly articulate complex information
• Familiarity with case management systems (ServiceNow), enterprise financial platforms (PeopleSoft), and expense management tools (Concur)
• Basic understanding of networking principles: IP addressing, DNS, DHCP, VPN client configuration
• Ability to work independently, prioritize tasks, and proactively resolve issues

Preferred Skills

• Hands-on experience with SAP Concur application
• Direct involvement in corporate card program administration
• Previous remote or hybrid work experience

Benefits

• 100% remote work arrangement for optimal work-life balance
• Standard Monday-Friday, 8:00am - 5:00pm EST schedule
• Exposure to enterprise-level financial and IT systems
• Opportunity to expand skills in a collaborative, supportive team environment
• Gain valuable experience in finance shared services with a reputable organization