B2B Customer Success & Fulfillment Specialist

Techtrueup; Princeton (NJ); Presencial; USD 29.000 - 40.000; Jornada completa

Descripción de la vacante

Indotronix is seeking a Customer Service Employee for a 5-month assignment in Princeton, NJ. The role involves handling customer accounts through order fulfilment, processing orders, and coordinating with clients to forecast needs. A bachelor’s degree is preferred, with 1–3 years of B2B customer service experience and SAP familiarity.

We value proactive problem solving, strong communication, and teamwork, with a Monday–Friday schedule and a competitive pay rate of $25.00/hr.

Formación

• Bachelor’s degree preferred; equivalent experience may be considered.
• Proficiency in MS Office including Excel, Word, and Outlook.
• Minimum 1–3 years of prior customer service (B2B) experience.

Responsabilidades

• Manage and own customer accounts through the order fulfilment cycle.
• Receive/process purchase orders, confirm pricing, inventory, shipping info and generate invoices.
• Work with clients to obtain forecasts and enter in SAP.
• Process customer complaints/inquiries related to returns, credits, and non-conformances; liaise with teams to resolve.
• Build customer intimacy and optimize care by capturing information on customers, products, processes and systems.
• Maintain professional relationships with internal stakeholders, e.g., sales team.
• Monitor KPIs for service levels and OTIF; propose action plans for improvements.
• Identify innovative ways to enhance customer satisfaction and reduce inefficiencies.
• Provide backup coverage for team members when needed.

Conocimientos

Customer service

MS Office

Communication

Educación

Bachelor's degree

Herramientas

SAP

Descripción del empleo

Indotronix is seeking a Customer Service Employee for a 5-month assignment in Princeton, NJ. The role involves handling customer accounts through order fulfilment, processing orders, and coordinating with clients to forecast needs. A bachelor’s degree is preferred, with 1–3 years of B2B customer service experience and SAP familiarity.

We value proactive problem solving, strong communication, and teamwork, with a Monday–Friday schedule and a competitive pay rate of $25.00/hr.