Technical Solutions Engineer

Indotronix Avani Group; Dallas (TX); Hybrid; USD 110,208 - 123,984; Full time

Job summary

A technology firm is looking for a Senior Technical Support Engineer to provide high-level support to internal stakeholders and customers. You will troubleshoot technical issues and manage deployments while collaborating with various teams. Candidates should have over 3 years of experience in Python or R, a bachelor's degree in a related field, and excellent communication skills. The role offers a hybrid schedule with 3 days onsite in Dallas, Coppell, or Raleigh, and involves 25% travel.

Qualifications

• 3+ years of experience in Python, R, or similar language.
• Experience identifying root cause of data issues.
• Excellent troubleshooting skills.

Responsibilities

• Define and manage technical customer issues.
• Project manage client deployment issues.
• Determine root cause by reading through code.
• Drive operational efficiencies for issue resolution.
• Create reports and dashboards for issue tracking.

Skills

Python

R

SQL

Jira

GitHub

Cloud operations

Troubleshooting

Communication

Education

Bachelor’s Degree in Statistics, Computer Science, Mathematics, Information Systems, or related area

Job description

Senior Technical Support Engineer at Indotronix Avani Group

Pay Rate: $80 - $90/hour on W2

Duration: 6 months

Hybrid Schedule: 3x/week onsite in Boston or Dallas (Coppell) or Raleigh. Must be in one of these three geographies.

Travel: Approximately 25% of time.

As a Senior Technical Support Engineer, you will work closely with internal stakeholders to identify, reproduce, troubleshoot, and resolve deep technical issues. You will also provide support for infrastructure, permissions, and configuration changes. This high-level technical support and sustaining services will help customers achieve their business outcomes. You will collaborate with customers, top developers, architects, and operations teams to troubleshoot complex and challenging issues, building support tooling and infrastructure.

Responsibilities

• Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.
• Project manage new client deployment issues through to resolution.
• Determine root cause by reading through code; troubleshoot customer-reported issues; implement security and permissions configuration changes.
• Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements. Create playbooks and knowledge base content for issue resolution.
• Create reports and dashboards for internal issue tracking purposes.

Minimum Qualifications

• 3+ years of experience working with Python, R, or a similar object-oriented programming language.
• Bachelor’s Degree in Statistics, Computer Science, Mathematics, Information Systems, or related area.
• Familiarity with SQL and ability to identify root cause of data issues.
• Proficiency with Jira and GitHub.
• Cloud operations experience such as creating buckets, VMs, or security access controls.
• Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for customers or internal teams.
• Exceptional ability to communicate technical details to both senior developers and non-technical customers.

Preferred Qualifications

• 4+ years of experience in software or healthcare technology.
• Experience troubleshooting data issues.
• Experience supporting highly regulated software.
• 'Self-starter' mentality, with a passion for owning and driving issues to resolution.

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

Hospitals and Health Care

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