Remote Car & Home Insurance Care Advisor

Jerry; Orlando (FL); Remote; USD 39,000 - 42,000; Full time

Benefits offered by this job

Equity (stock options)

Fully remote with equipment provided

Health, dental, vision insurance

401K match

Paid vacation time

Flexible scheduling (5x8 or 4x10)

Paid parental leave

Career growth opportunities

Job summary

Jerry is hiring for a Customer Operations role in a fully remote team. You will handle inbound calls, adjust coverages, and guide customers through our app, helping manage car and home insurance journeys with clarity and care.

We value a friendly attitude, strong communication, and problem-solving skills. The role offers equity, competitive pay, comprehensive benefits, and flexible scheduling in a fast-paced, supportive culture.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic.
• Strong problem solving skills.
• Strong communication skills.

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Customer service experience

Strong communication

Team player

Problem solving

Positive attitude

Job description

Jerry is hiring for a Customer Operations role in a fully remote team. You will handle inbound calls, adjust coverages, and guide customers through our app, helping manage car and home insurance journeys with clarity and care.

We value a friendly attitude, strong communication, and problem-solving skills. The role offers equity, competitive pay, comprehensive benefits, and flexible scheduling in a fast-paced, supportive culture.