Remote Call & Follow-Up Specialist — Flexible Hours

Cox Enterprises; Utah; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Professional development

Parental leave

Fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Fleet is hiring a New Call/Follow Up Specialist to manage fleet operations communications and ensure timely data capture. You will handle inbound calls, collect requirements, and relay accurate information to service providers.

This remote-friendly role offers a flexible schedule in a 24/7/365 environment, with opportunities to grow in customer service and operations. High school diploma and customer service experience preferred.

Qualifications

• High school diploma or GED required.
• Up to 2 years of related work experience.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Enter data promptly and accurately recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem-solving

Education

High school diploma or GED

Bachelor's degree in related discipline

Job description

Cox Fleet is hiring a New Call/Follow Up Specialist to manage fleet operations communications and ensure timely data capture. You will handle inbound calls, collect requirements, and relay accurate information to service providers.

This remote-friendly role offers a flexible schedule in a 24/7/365 environment, with opportunities to grow in customer service and operations. High school diploma and customer service experience preferred.