Remote Call & Follow-Up Specialist

Cox Enterprises; Missouri; Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Healthcare

401(k) with company match

Professional development

Parental leave

Fertility coverage

Employee discounts

Job summary

Cox Fleet is hiring a New Call/Follow Up Specialist to join our fleet operations team. You will manage inbound calls, collect accurate customer data, and ensure timely information flow and billing accuracy.

The role supports a 24/7/365 environment with remote options for non-local candidates and a hybrid setup for local hires. Experience in customer service is preferred, with up to 2 years in related fields.

Qualifications

• High school diploma or GED with up to 2 years in a related field.
• Strong customer service experience.
• Ability to multitask and solve problems while maintaining accuracy.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Communication

Time management

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

Cox Fleet is hiring a New Call/Follow Up Specialist to join our fleet operations team. You will manage inbound calls, collect accurate customer data, and ensure timely information flow and billing accuracy.

The role supports a 24/7/365 environment with remote options for non-local candidates and a hybrid setup for local hires. Experience in customer service is preferred, with up to 2 years in related fields.