Remote Call Center Support Specialist

MCI; Lansing (MI); Remote; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a motivated Full-Time Call Center Representative for remote, work-at-home support. You will handle customer inquiries, resolve concerns, and guide customers to solutions, documenting interactions in our systems and maintaining high productivity and quality standards.

Applicants should be 18+, hold a high school diploma or GED, and demonstrate excellent communication and problem-solving abilities in a fast-paced environment. Prior call center sales experience is a plus.

Qualifications

• Must be 18 years or older.
• Fluent in English with strong verbal and written communication.
• Excellent problem-solving and active listening abilities.
• Able to multitask in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent English

Strong verbal and written comms

Excellent problem-solving & active听ing

Multitask in fast-paced env

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a motivated Full-Time Call Center Representative for remote, work-at-home support. You will handle customer inquiries, resolve concerns, and guide customers to solutions, documenting interactions in our systems and maintaining high productivity and quality standards.

Applicants should be 18+, hold a high school diploma or GED, and demonstrate excellent communication and problem-solving abilities in a fast-paced environment. Prior call center sales experience is a plus.