Remote Call Center Customer Support Specialist

MCI; Wyoming (OH); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Incentives & Rewards

Job summary

MCI is seeking a Remote Call Center Customer Service Representative to support clients from home. The ideal candidate should have excellent problem-solving skills and enjoy creating positive customer experiences. Responsibilities include handling inquiries through various channels and providing accurate information regarding products and services.

The position offers comprehensive health benefits after 60 days, paid time off, and opportunities for career growth. Applicants must be 18 years or older with prior customer service experience and a high school diploma.

Qualifications

• Must be 18 years or older.
• Previous experience in customer service or a call center environment.
• Comfortable using multiple software systems simultaneously.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer complaints.
• Maintain detailed records of interactions.
• Collaborate with team members to improve service.

Skills

Empathy

Problem-solving

Interpersonal skills

Time management

Software proficiency

Education

High school Diploma or GED

Job description

MCI is seeking a Remote Call Center Customer Service Representative to support clients from home. The ideal candidate should have excellent problem-solving skills and enjoy creating positive customer experiences. Responsibilities include handling inquiries through various channels and providing accurate information regarding products and services.

The position offers comprehensive health benefits after 60 days, paid time off, and opportunities for career growth. Applicants must be 18 years or older with prior customer service experience and a high school diploma.