Patient Care Call Center Specialist

EmergeOrtho; Asheville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Retirement plan

Health Insurance

Dental Insurance

Vision Insurance

Flexible spending account

Health savings account

Paid time off

Holiday Pay

Employee Assistance Program

Life Insurance

Short Term Disability

Long Term Disability

Pet Insurance

Milestone Bonus Program

Job summary

EmergeOrtho in North Carolina is seeking a Call Center Specialist to manage incoming calls, schedule and reschedule services, and assist with related administrative tasks.

Applicants should have a high school diploma and at least two years of customer service experience, preferably in a medical office, and be comfortable with multiple technology-based communication systems and a multi-line phone system.

Qualifications

• High school diploma or equivalent.
• Minimum two years of customer service experience, preferably in a medical office setting.
• Comfortable using multiple technology-based communication systems effectively and simultaneously.
• Previous experience using a multi-line phone system, preferred.

Responsibilities

• Uses practice management software to perform specific duties.
• Serves as a primary resource for all incoming calls.
• Directs all incoming calls to the appropriate staff/department based on pertinent information received from the caller.
• Returns phone calls within acceptable time frames.
• Maintains a pleasant, cooperative demeanor while performing all duties.
• Updates account information in the practice management system as necessary.
• Retrieves and directs messages from the general voicemail box and after-hours call service to the appropriate staff member.
• Notifies Team Lead or Manager of issues interfering with department operations.
• May be asked to maintain logs for statistical follow-up of phone activity.
• Will act as a backup to the Referral Coordinator role.
• Follows all applicable department and practice policies and procedures.

Skills

Customer service

Communication skills

Technology systems

Education

High school diploma or equivalent

Tools

Practice management software

Multi-line phone system

Job description

EmergeOrtho in North Carolina is seeking a Call Center Specialist to manage incoming calls, schedule and reschedule services, and assist with related administrative tasks.

Applicants should have a high school diploma and at least two years of customer service experience, preferably in a medical office, and be comfortable with multiple technology-based communication systems and a multi-line phone system.