Patient Support & Scheduling Specialist

Talentify; Leland (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Retirement plan

Health Insurance

Dental Insurance

Vision Insurance

Flexible spending account

Health savings account

Paid time off

Holiday Pay

Employee Assistance Program

Life Insurance

Short Term Disability

Long Term Disability

Pet Insurance

Milestone Bonus Program

Job summary

EmergeOrtho, a premier NC orthopedic provider, seeks a front desk specialist to greet patients, verify insurance, schedule visits, and manage registrations and check-out processes. You’ll coordinate with staff and providers to ensure smooth patient flow and accurate chart preparation.

The role emphasizes strong communication, customer service, and the ability to stay composed under pressure in a fast-paced setting; benefits and travel to multiple locations may apply.

Qualifications

• High school diploma/GED or equivalent previous experience.
• Sound communication skills.
• Excellent customer service.
• Previous experience as a check-in specialist is recommended, but not required.
• Experience and knowledge of insurance guidelines and insurance entry.
• Experience in financial collections is recommended, but not required.
• Ability to handle high patient volumes.
• Ability to maintain composure when stressful situations are encountered.
• Ability to multi-task and prioritize.

Responsibilities

• Greet patients; answer phones; check-in/check-out; verify insurance; schedule appointments; prepare charts.
• Keeps an open line of professional communication with assigned staff and providers regarding patient needs.
• Maintains a pleasant and cooperative demeanor while performing duties.
• Welcomes patients and visitors by greeting them, in person or on the phone, and answering inquiries.
• Schedules appointments to optimize patient satisfaction and throughput.
• Keeps appointments on schedule by notifying providers of arrivals and delays.
• Reassures patients and answers questions; maintains reception area.
• Ensures access to treatment information by filing and retrieving records.
• Updates patient personal and financial information in accounts.
• Manages office inventory; orders supplies; coordinates equipment service.
• Assists patients in distress and responds to emergencies.
• Maintains confidentiality of patient information.
• Follows policies and reports needed changes to maintain operations.
• Contributes to team goals and performs other duties as assigned.

Skills

Communication

Customer service

Multitasking

Stress management

Prioritization

Education

High school diploma/GED

Job description

EmergeOrtho, a premier NC orthopedic provider, seeks a front desk specialist to greet patients, verify insurance, schedule visits, and manage registrations and check-out processes. You’ll coordinate with staff and providers to ensure smooth patient flow and accurate chart preparation.

The role emphasizes strong communication, customer service, and the ability to stay composed under pressure in a fast-paced setting; benefits and travel to multiple locations may apply.