Patient Support & Check-In Specialist (Evenings/On-Call)

Talentify; Dunn (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

EmergeOrtho is seeking a Patient Support Specialist to welcome patients, verify insurance, collect balances, and schedule appointments. The role requires strong communication and customer service skills, with experience in handling high patient volumes and maintaining confidentiality.

This on-site position involves multi-tasking in a fast-paced orthopedic setting and requires the ability to manage daily reports and contribute to office efficiency.

Qualifications

• High school diploma or GED required or equivalent experience.
• Strong communication and customer service skills.
• Experience with insurance guidelines and insurance entry is preferred but not required.

Responsibilities

• Greet patients and visitors; check-in and check-out; verify insurance and collect balances.
• Answer phones and assist patients with appointments and chart preparation.
• Maintain confidentiality and handle patient information securely.
• Manage patient accounts and payments; ensure accurate demographic data.

Skills

Communication skills

Customer service

Multi-tasking

Insurance guidelines knowledge

Office/clerical basics

Education

High school diploma/GED

Job description

EmergeOrtho is seeking a Patient Support Specialist to welcome patients, verify insurance, collect balances, and schedule appointments. The role requires strong communication and customer service skills, with experience in handling high patient volumes and maintaining confidentiality.

This on-site position involves multi-tasking in a fast-paced orthopedic setting and requires the ability to manage daily reports and contribute to office efficiency.