Remote Call Center Specialist

Talentify; Albuquerque (NM); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth

Paid training

Casual dress code

Job summary

MCI is hiring a Call Center Representative to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive experience. The role requires empathy, problem-solving, and the ability to thrive in a fast-paced environment, with opportunities for growth and a comprehensive benefits package.

Join a team that values reliability and customer focus, offering training, team collaboration, and a supportive workplace culture across multiple locations and channels.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• Thrives in a fast-paced environment with change and ambiguity.
• Excellent interpersonal skills and relationship building.

Responsibilities

• Listen to customers, understand their needs, and resolve issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position products and processes with customers.
• Escalate customer dissatisfaction with managerial team when needed.
• Ensure first call resolution through problem solving and call handling.

Skills

Communication skills

Customer service

Problem solving

Multi-tasking

Typing speed

Microsoft Office

Windows OS

Attendance reliability

Team player

Relationship building

Education

High school diploma or equivalent

Tools

CRM software

Data entry systems

Phone headset

Job description

MCI is hiring a Call Center Representative to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive experience. The role requires empathy, problem-solving, and the ability to thrive in a fast-paced environment, with opportunities for growth and a comprehensive benefits package.

Join a team that values reliability and customer focus, offering training, team collaboration, and a supportive workplace culture across multiple locations and channels.