Remote Call Center Specialist

Talentify; Marine Corps Base Camp Lejeune (NC); Remote; USD 32,000 - 45,000; Full time

Job summary

MCI in the United States is seeking a Call Center Representative to join our customer-focused team. You will handle inquiries, provide accurate information, resolve issues efficiently, and strive for first-call resolution to deliver a positive customer experience in a dynamic, high-energy setting.

Ideal candidates communicate clearly, stay organized, multi-task effectively, and collaborate with a team. Reliability, punctuality, and a customer-centric attitude are essential as you support our

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Appropriately escalated customer dissatisfaction with managerial team.
• Ensure first call resolution through problems solving and effective call handling.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Team oriented

Typing

Microsoft Office

Windows OS

Attendance & punctuality

Education

High school diploma

Tools

Microsoft Office Suite

Job description

MCI in the United States is seeking a Call Center Representative to join our customer-focused team. You will handle inquiries, provide accurate information, resolve issues efficiently, and strive for first-call resolution to deliver a positive customer experience in a dynamic, high-energy setting.

Ideal candidates communicate clearly, stay organized, multi-task effectively, and collaborate with a team. Reliability, punctuality, and a customer-centric attitude are essential as you support our