Hybrid Call Center Pro — CX & Upsell Champion

Talentify; Wichita (KS); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Career Growth

Job summary

MCI is seeking a dedicated Call Center Representative to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience. This role supports a fast-paced, high-energy environment with opportunities for growth.

Ideal candidates are highly motivated, with strong communication skills and a customer-focused mindset. Roles may involve on-site and remote work across multiple locations, with a comprehensive benefits package and ongoing training.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• Thrives in fast-paced environments with change and ambiguity.
• Excellent interpersonal skills and ability to build relationships with team and customers.

Responsibilities

• Listen to customers, understand needs, and resolve issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position products and processes with customers.
• Escalate customer dissatisfaction with managerial team when needed.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Listening to customers

Communication

Typing 20 wpm

MS Office (Excel, PowerPoint, Word,Out

Windows OS

Attendance & punctuality

Problem solving

Conflict resolution

Customer service

Multi-tasking

Teamwork

Adaptability

Education

High school diploma or equivalent

Tools

Excel

PowerPoint

Word

Outlook

Job description

MCI is seeking a dedicated Call Center Representative to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience. This role supports a fast-paced, high-energy environment with opportunities for growth.

Ideal candidates are highly motivated, with strong communication skills and a customer-focused mindset. Roles may involve on-site and remote work across multiple locations, with a comprehensive benefits package and ongoing training.