Remote Call Center Pro: Resolve, Upsell & Grow

MCI Military Recruitment; Fort Bliss (TX); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Training

Health Benefits

Career Growth

Casual Dress

Job summary

MCI is a fast-growing tech-enabled services company seeking a Call Center Representative in the United States. You will handle customer inquiries, provide accurate information, resolve issues, and foster a positive customer experience.

Completion of a full application with screening questions and a pre-employment test is required. Responsibilities include listening to customers, completing account tasks, identifying sales opportunities, and maintaining professionalism in a fast-paced

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• Thrive in a fast-paced environment with ambiguity.

Responsibilities

• Listen to customers, understand needs, and resolve issues.
• Use systems and technology to complete account tasks.
• Recognize sales opportunities and upgrade when appropriate.
• Explain products and processes to customers.
• Escalate dissatisfaction to management when needed.
• Ensure first call resolution through problem solving.

Skills

Customer service

Communication

Typing 20 wpm

Microsoft Office

Problem solving

Multi-tasking

Team player

Education

High school diploma or equivalent

Job description

MCI is a fast-growing tech-enabled services company seeking a Call Center Representative in the United States. You will handle customer inquiries, provide accurate information, resolve issues, and foster a positive customer experience.

Completion of a full application with screening questions and a pre-employment test is required. Responsibilities include listening to customers, completing account tasks, identifying sales opportunities, and maintaining professionalism in a fast-paced