Remote Call Center Specialist — CX & Upsells

Talentify; Crane (IN); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is a leading tech-enabled business services provider delivering CX and BPO across industries. This on-site role supports customer interactions in a fast-paced call center environment, leveraging technology to resolve issues and drive satisfaction.

The position offers comprehensive benefits and opportunities for growth within a globally expanding organization. Ideal candidates are 18+, with a high school diploma, strong communication and typing skills, and the ability to multi-task and work

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalates customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Skills

Excellent communication

Customer service oriented

Typing speed 20+ wpm

MS Office Suite

Windows OS

Reliability & punctuality

Problem solving

Conflict resolution

Multi-tasking

Team player

Education

High school diploma or equivalent

Job description

MCI is a leading tech-enabled business services provider delivering CX and BPO across industries. This on-site role supports customer interactions in a fast-paced call center environment, leveraging technology to resolve issues and drive satisfaction.

The position offers comprehensive benefits and opportunities for growth within a globally expanding organization. Ideal candidates are 18+, with a high school diploma, strong communication and typing skills, and the ability to multi-task and work