Remote Call Center Pro: Customer Support Specialist

MCI; Michigan; On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Remote work

Job summary

MCI is seeking a motivated Full-Time Call Center Representative to deliver outstanding customer support from a remote work-at-home setup across the United States, including Michigan. You will answer questions, resolve concerns, and guide customers to the right solutions to create a positive experience.

Ideal candidates are 18+, with a high school diploma or GED, fluent English, and strong written and verbal communication.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent in English

Strong verbal and written <ignore>

Education

High school diploma or GED

Tools

CRM software experience

Job description

MCI is seeking a motivated Full-Time Call Center Representative to deliver outstanding customer support from a remote work-at-home setup across the United States, including Michigan. You will answer questions, resolve concerns, and guide customers to the right solutions to create a positive experience.

Ideal candidates are 18+, with a high school diploma or GED, fluent English, and strong written and verbal communication.