Remote Call Center Specialist — Customer Champion

MCI; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a remote, full-time Call Center Representative to handle inbound and outbound calls, resolve customer concerns, and provide exceptional support. You will document interactions accurately and uphold service standards in a fast-paced environment.

Ideal candidates are 18+ with a HS diploma, fluent English, strong communication, problem-solving and listening skills. Previous CS experience is a plus but not required; training will be provided, and confidentiality is essential.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English with strong verbal and written communication.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound calls or make outbound calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Document customer interactions accurately in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent in English

Strong verbal & written communication

Problem-solving

Active listening

Multitasking in fast-paced environment

Education

High School Diploma or GED

Tools

CRM software

Job description

MCI is seeking a remote, full-time Call Center Representative to handle inbound and outbound calls, resolve customer concerns, and provide exceptional support. You will document interactions accurately and uphold service standards in a fast-paced environment.

Ideal candidates are 18+ with a HS diploma, fluent English, strong communication, problem-solving and listening skills. Previous CS experience is a plus but not required; training will be provided, and confidentiality is essential.