Remote Call Center Specialist

MCI; Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is a tech‑enabled business services company with a strong call‑center footprint, offering a remote, full‑time Call Center Representative role. You will handle inbound and outbound calls, assist customers with questions and account inquiries, and document interactions in our systems.

We value clear communication, problem‑solving, and a customer‑first attitude. This position emphasizes confidentiality, teamwork, and adherence to call procedures in a remote work setting.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem‑solving and active listening abilities.
• Ability to multitask and work in a fast‑paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent in English

Verbal and written communication

Problem solving

Active listening

Multitasking in fast-paced environment

Education

High school diploma or GED

Tools

CRM software experience

Call center sales

Outbound sales

Sales quotas experience

Bilingual/multilingual

Job description

MCI is a tech‑enabled business services company with a strong call‑center footprint, offering a remote, full‑time Call Center Representative role. You will handle inbound and outbound calls, assist customers with questions and account inquiries, and document interactions in our systems.

We value clear communication, problem‑solving, and a customer‑first attitude. This position emphasizes confidentiality, teamwork, and adherence to call procedures in a remote work setting.