Remote Health Care Scheduler & Service Advocate I

CVS Health; Oregon; Hybrid; USD 23.000 - 47.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Zusammenfassung

Oak Street Health is seeking a Contact Center Service Advocate I for a remote role. You will manage patient appointments via inbound/outbound calls, ensuring accurate scheduling and a positive patient experience. The role emphasizes courteous service, data accuracy, and collaboration with medical staff in a remote setting.

Ideal candidates have a high school diploma, 1 year of customer service experience, and strong communication skills. Bilingual abilities and EMR familiarity are a plus.

Qualifikationen

• High School diploma or equivalent required; some undergraduate education preferred.
• 1 year of customer service experience; call center experience preferred.
• Flexible and positive attitude.
• Friendly and nurturing attitude toward older adult patient population.
• Experience with EMR documentation preferred.
• Ability to multitask, prioritize, and manage time effectively.
• Outstanding phone demeanor and etiquette.
• High level of integrity.
• Proficient PC skills, including basic Microsoft Excel.
• Spanish, Mandarin, Cantonese, or Polish speakers preferred.
• US work authorization.

Aufgaben

• Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Customer Interaction: Provide courteous and professional service to patients, addressing inquiries and concerns.
• Data Entry: Accurately enter patient information and appointment details into scheduling system.
• Communication: Communicate appointment details and any necessary instructions to patients clearly.
• Problem Resolution: Address and resolve scheduling conflicts or issues promptly.
• Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations.
• Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients.
• Documentation: Maintain accurate records of all interactions and transactions with patients.
• Other duties or special projects as assigned.

Kenntnisse

Customer service mindset

Call center experience

Multitasking

Time management

Phone etiquette

Integrity

MS Excel basics

Ausbildung

High school diploma or equivalent

Some undergraduate education

Jobbeschreibung

Oak Street Health is seeking a Contact Center Service Advocate I for a remote role. You will manage patient appointments via inbound/outbound calls, ensuring accurate scheduling and a positive patient experience. The role emphasizes courteous service, data accuracy, and collaboration with medical staff in a remote setting.

Ideal candidates have a high school diploma, 1 year of customer service experience, and strong communication skills. Bilingual abilities and EMR familiarity are a plus.