Remote Patient Scheduling Specialist

CVS Health; Nevada; Hybrid; USD 23,000 - 47,000; Full time

Job summary

Oak Street Health is hiring a Contact Center Service Advocate I for remote work. You will schedule patient appointments, handle calls, and ensure a high-quality patient experience.

The role emphasizes accurate data entry, clear communication, and collaboration with medical staff across scheduling operations. The position requires a high school diploma or equivalent, 1 year of customer service experience, and proficiency with basic PC tools.

Qualifications

• High School diploma or equivalent required; some college preferred.
• 1 year of customer service experience; call center experience preferred.
• Proficient PC skills including basic Microsoft Excel.
• Able to work remotely with 40-hour weeks and potential weekend shifts.

Responsibilities

• Handle inbound and outbound calls to schedule, reschedule, and cancel appointments.
• Provide courteous, professional service and address patient inquiries.
• Enter patient information and appointment details into scheduling system.
• Communicate appointment details and instructions clearly to patients.
• Address scheduling conflicts and resolve issues promptly.
• Collaborate with medical staff to ensure smooth scheduling operations.
• Conduct follow-up calls to confirm appointments and provide reminders.
• Maintain accurate records of all interactions and transactions.
• Perform other duties or special projects as assigned.

Skills

Customer service

Multitasking

Time management

Phone etiquette

Computer literacy

Education

High School diploma or equivalent

Some undergraduate education preferred

Tools

EMR software

Job description

Oak Street Health is hiring a Contact Center Service Advocate I for remote work. You will schedule patient appointments, handle calls, and ensure a high-quality patient experience.

The role emphasizes accurate data entry, clear communication, and collaboration with medical staff across scheduling operations. The position requires a high school diploma or equivalent, 1 year of customer service experience, and proficiency with basic PC tools.