Remote Call Center Senior Specialist (Billing & Support)

NTT DATA North America; Chicago (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

NTT DATA North America in Chicago, IL is seeking a Call Center Senior Representative to deliver customer support via inbound calls and email in a fast-paced, remote-friendly environment.

The role requires 3+ years in contact center or customer service, English fluency, and strong communication skills; remote work is possible with strict technology and security requirements. Starting pay ranges from $31,900 to $52,125 with comprehensive benefits.

Qualifications

• 3+ years in a contact center or customer service role.
• Strong verbal and written English communication.
• Ability to use multiple systems and tools while assisting customers.

Responsibilities

• Serve as primary contact for customers via inbound calls and email.
• Respond to inquiries using ACD and email routing platforms.
• Educate and assist customers with billing questions and service requests.
• Identify customer needs and provide resolutions per policies.
• Document interactions and maintain detailed notes per guidelines.

Skills

Customer service

Communication

English fluency

Education

High School Diploma or GED

Job description

NTT DATA North America in Chicago, IL is seeking a Call Center Senior Representative to deliver customer support via inbound calls and email in a fast-paced, remote-friendly environment.

The role requires 3+ years in contact center or customer service, English fluency, and strong communication skills; remote work is possible with strict technology and security requirements. Starting pay ranges from $31,900 to $52,125 with comprehensive benefits.