Remote Call Center Specialist: Billing Support

Tri-anim Health Services, Inc.; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) Plan

Remote work

Job summary

Digitech is seeking a Call Center Specialist for remote work in the United States. The role focuses on delivering high-quality customer service for billing-related inquiries in a fast-paced environment. Strong communication and empathy are essential as you manage calls and information with accuracy.

The position requires a High School Diploma or equivalent, proficiency with MS Outlook/Word/Excel, and the ability to type 40 WPM. Training on insurance billing will be provided.

Qualifications

• High School Diploma or Equivalent required.
• Proficient with MS Outlook, Word, and Excel.
• Typing speed of at least 40 WPM with accuracy.
• Familiarity with insurance billing is a plus; training provided.
• Ability to stay calm in high-volume, remote environments.
• Strong communication and problem-solving skills.

Responsibilities

• Answer a high volume of incoming patient calls in a remote call center environment.
• Listen actively and demonstrate empathy while addressing patient questions and billing inquiries.
• Evaluate caller needs and determine resolution paths per client rules.
• Complete follow-up actions and communicate clearly to resolve issues.

Skills

Typing 40 WPM

MS Outlook

MS Word

MS Excel

Communication skills

Customer service

Multitasking

Education

High School Diploma or Equivalent

Tools

MS Office Suite

Phone / Call Center software

Job description

Digitech is seeking a Call Center Specialist for remote work in the United States. The role focuses on delivering high-quality customer service for billing-related inquiries in a fast-paced environment. Strong communication and empathy are essential as you manage calls and information with accuracy.

The position requires a High School Diploma or equivalent, proficiency with MS Outlook/Word/Excel, and the ability to type 40 WPM. Training on insurance billing will be provided.