Remote Clinical Service Desk Specialist (Healthcare Apps)

NTT DATA, Inc.; Orlando (FL); Remote; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k program with company match

Paid time off

Job summary

NTT DATA North America is seeking a remote Clinical Service Desk Helpdesk Associate for a 12-month position. The role requires shift flexibility, including nights and weekends, with a pay rate of $20 to $25 per hour.

Responsibilities include responding to healthcare service desk calls, tracking incident resolution, and ensuring high-quality customer service. Candidates should have at least 4 years of helpdesk experience and knowledge of healthcare systems.

Qualifications

• Minimum of 4 years of service desk/helpdesk experience or equivalent experience.
• Minimum of 1 year of technical troubleshooting experience with healthcare systems.

Responsibilities

• Respond to incoming service desk calls from healthcare customers.
• Track and document the appropriate comments and resolve incidents.
• Drive resolution of incidents on a 24/7 desk.
• Ensure a quiet workspace with high-speed internet.

Skills

Technical troubleshooting

Healthcare systems experience

Customer service

Education

Equivalent combination of education and technical troubleshooting experience

Job description

NTT DATA North America is seeking a remote Clinical Service Desk Helpdesk Associate for a 12-month position. The role requires shift flexibility, including nights and weekends, with a pay rate of $20 to $25 per hour.

Responsibilities include responding to healthcare service desk calls, tracking incident resolution, and ensuring high-quality customer service. Candidates should have at least 4 years of helpdesk experience and knowledge of healthcare systems.