Remote Senior Call Center Specialist

NTT DATA, Inc.; Chicago (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

NTT DATA is seeking a Call Center Senior Representative to join our team in Chicago. The role focuses on handling inbound calls and emails, delivering accurate information, and resolving account and billing questions. The position requires 3+ years in a contact center, fluency in English, and a high school diploma. Remote work is permissible with compliance; training occurs onsite in downtown Chicago.

Qualifications

• 3+ years of experience in a contact center or customer service environment.
• High school diploma or GED required.
• Fluency in English (written and verbal).

Responsibilities

• Serve as the primary point of contact for customers via inbound calls or email.
• Respond promptly using an ACD system and email routing platform.
• Educate customers on account and billing questions and service requests.
• Escalate unresolved issues per escalation protocols.
• Document customer interactions with detailed notes.
• Maintain CARE and EDGE framework standards and meet performance metrics.

Skills

Call center experience

Customer service

English fluency

Education

High school diploma or GED

Job description

NTT DATA is seeking a Call Center Senior Representative to join our team in Chicago. The role focuses on handling inbound calls and emails, delivering accurate information, and resolving account and billing questions. The position requires 3+ years in a contact center, fluency in English, and a high school diploma. Remote work is permissible with compliance; training occurs onsite in downtown Chicago.