Remote Tier 1 Telecom Support Specialist

Tailored Brands, Inc.; United States; Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Healthcare benefits

401k with company match

Paid time off (PTO)

Wellbeing program

Commuter benefits

Education assistance

Employee discounts

Legal services

Job summary

Tailored Brands, Inc. is seeking a Tier 1 Telecommunications Representative to support our stores and customers. This remote US role reports to the Supervisor, Telecommunications Tier 1. You will handle incoming calls, maintain product knowledge, and document interactions in the CRM.

Starting pay is $16–$18 per hour with full benefits. A 40-hour work week is typical, with eligibility for healthcare, 401k, and other programs. Bilingual skills are a plus.

Qualifications

• High school diploma or equivalent required.
• 1-2 years' experience in a customer focused role.
• Bilingual (English/ French or English/ Spanish) a plus.
• Professional communication skills required, both written and verbal.
• Ability to handle sensitive and confidential information and situations.
• Ability to gather and summarize data, find solutions, and prioritize work.
• Ability to handle multiple tasks and systems at one time while paying strict attention to detail and deadlines.
• Proficient use of Microsoft Office programs including Word, Excel, and Outlook.

Responsibilities

• Receive and respond to incoming calls with a friendly and welcoming attitude, using professional phone etiquette and active listening skills.
• Utilize tact and sound judgment in resolving customer and store inquiries, by providing appropriate responses and resolutions.
• Maintain up to date product knowledge, policy information, and promotional offerings.
• Effectively communicate with customers and store employees accurately and promptly.
• Meet and maintain service levels, department goals, and quality voice of customer survey scores, while providing an exceptional customer experience.
• Maintain customer records by properly documenting all customer interactions in the CRM.
• Resolve common issues, while using internal resources and training materials.
• Additional duties as assigned.

Skills

Customer service

Bilingual

Communication skills

Data gathering

Prioritization

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Tailored Brands, Inc. is seeking a Tier 1 Telecommunications Representative to support our stores and customers. This remote US role reports to the Supervisor, Telecommunications Tier 1. You will handle incoming calls, maintain product knowledge, and document interactions in the CRM.

Starting pay is $16–$18 per hour with full benefits. A 40-hour work week is typical, with eligibility for healthcare, 401k, and other programs. Bilingual skills are a plus.