Remote Digital Communications Specialist I

Tailored Brands; United States; Remote; USD 36,000 - 54,000; Full time

Job summary

Tailored Brands, Inc. is seeking a Tier 1 Digital Communications Representative for a 100% remote role in the United States. You will handle chat, email, and SMS inquiries, document interactions in the CRM, and escalate complex issues while maintaining product knowledge and meeting daily productivity targets.

Ideal candidates have a high school diploma, 35+ WPM typing, and solid customer service skills. Proficiency with Microsoft Office and Windows is expected; ability to work under pressure and

Qualifications

• High school diploma or equivalent required.
• Customer service experience is a plus.
• Ability to type 35+ words per minute (WPM).
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook; proficiency with the Windows operating system.

Responsibilities

• Receive and respond to incoming chat, email, and SMS in a timely and professional manner.
• Document customer interactions accurately in the CRM system and maintain complete, accurate customer histories.
• Respond rapidly in a challenging, fast-paced environment where new variables are constantly emerging, and business processes are frequently changing.
• Balance customer satisfaction with company policies and business objectives.
• Escalate unresolved or complex issues to the appropriate member of management.
• Maintain up-to-date product knowledge.
• Complete and submit individual daily productivity reports.
• Attend team meetings to stay up to date on policies, processes, and company initiatives.

Skills

Customer service

Typing 35+ WPM

Communication

Prioritization & multitasking

Team collaboration

US work authorization

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Tailored Brands, Inc. is seeking a Tier 1 Digital Communications Representative for a 100% remote role in the United States. You will handle chat, email, and SMS inquiries, document interactions in the CRM, and escalate complex issues while maintaining product knowledge and meeting daily productivity targets.

Ideal candidates have a high school diploma, 35+ WPM typing, and solid customer service skills. Proficiency with Microsoft Office and Windows is expected; ability to work under pressure and