Remote Call Center & Client Services Specialist

TSI - Transworld Systems Inc.; Montgomery (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Work from home

Paid training

Team environment

Growth opportunities

Benefits package

Job summary

TSI - Transworld Systems Inc. is seeking a remote Call Center Representative to join our customer service team. You will handle client inquiries, validate debts, and produce reports while working from home with company-issued equipment after onboarding.

Qualified candidates will have a background in student loan servicing or client services, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. Training is provided and employee benefits are offered.

Qualifications

• High School Diploma or GED certificate, or equivalent of relevant work experience desired.
• Proficient personal computer skills, including Microsoft Office required
• Excellent interpersonal, written, and oral communication skills required
• Must have professional and mature manner, have a "can-do" attitude
• Ability to maintain the highest level of confidentiality
• Ability to work with minimal supervision required
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work

Responsibilities

• Research data regarding account and billing information to validate and confirm debts owed
• Handle and respond to daily client requests, inquiries, and problems via telephone, email, fax and mail.
• Produce reports as requested by clients by assisting in the creation of the reports.
• Dependent upon position, demonstrate ability and willingness to learn new computer platform/systems.
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws \ regulations
• Knowledge, understanding, and compliance with TSI policies and procedures.
• Follow up in a timely manner to ensure customer satisfaction.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

Skills

Interpersonal communication

Written communication

Oral communication

MS Office

Confidentiality

Teamwork

Multitasking

Self-motivation

Education

High School Diploma or GED

Job description

TSI - Transworld Systems Inc. is seeking a remote Call Center Representative to join our customer service team. You will handle client inquiries, validate debts, and produce reports while working from home with company-issued equipment after onboarding.

Qualified candidates will have a background in student loan servicing or client services, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. Training is provided and employee benefits are offered.