Remote B2B Collections Specialist — Paid Training & Growth

TSI - Transworld Systems Inc.; North Augusta (SC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Work from home

Paid training

Team environment

Growth opportunities

Bonus opportunities

Benefits package

Job summary

Transworld Systems Inc. (TSI) is seeking a Remote Call Center Representative. This is a remote/work-from-home position with $14-16/hour plus a monthly commission bonus.

We offer paid training and a team-oriented environment designed to help you grow. You will handle consumer calls to resolve unpaid accounts, update records, perform skip tracing, and counsel delinquent borrowers while complying with applicable laws and TSI policies.

Qualifications

• High School Diploma or GED required.
• Experience in commercial collections required.
• Excellent verbal and written communication skills.
• Strong work ethic and a proven record of accomplishments.
• Strong interpersonal skills and integrity.
• Good organizational skills.
• Professional phone etiquette.
• Positive attitude.
• Ability to solve problems.
• Work well in a team/competitive environment.
• Negotiation skills.
• AS/400 and FACS experience is a plus.
• FDCPA knowledge is helpful.
• Ability to pass pre-employment background and drug screening.
• Available to work between 8:00am and 5:00pm, Monday - Friday.
• Stable work history.
• Ability to maintain confidentiality.

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Skills

Communication

Negotiation

Problem solving

Team mindset

Integrity

Organizational skills

Education

High School Diploma or GED

Tools

AS/400

FACS

Job description

Transworld Systems Inc. (TSI) is seeking a Remote Call Center Representative. This is a remote/work-from-home position with $14-16/hour plus a monthly commission bonus.

We offer paid training and a team-oriented environment designed to help you grow. You will handle consumer calls to resolve unpaid accounts, update records, perform skip tracing, and counsel delinquent borrowers while complying with applicable laws and TSI policies.